FAQ’s

Yes — we recommend booking in advance, as spaces are limited and sessions do tend to fill up quickly. Walk-ins are welcome if we have availability, but we can’t always guarantee a spot.

Your ticket includes one adult per child. Additional adults can be added at the time of booking for a small fee.

We have a designated buggy area near the entrance, but to keep the café and play space clear and comfortable, we kindly ask that buggies are not brought into the main space. Where possible, we encourage buggies to be left in the car, as space inside is limited.

Yes! Our café is open throughout all sessions, serving drinks, snacks, and light bites for both grown-ups and little ones. You’re welcome to enjoy something from our menu while your child plays nearby.

While we try to accommodate a variety of dietary needs and offer some dairy-free and gluten-free options, we are not an allergen-free kitchen. We do our best to avoid cross-contamination, but we can’t guarantee it. If you or your child have a severe allergy, please speak to a team member before ordering.

Yes — we are a shoes-off venue, and both adults and children must wear socks while inside. You’re welcome to bring indoor slippers if you prefer.

Our sessions are designed for 0–5s, but older siblings are welcome at certain quieter sessions or during special events. Please contact us if you’re unsure — we’ll always do our best to accommodate you.

We kindly ask that no outside food or drink is brought into the café, except baby food or items required for specific dietary needs.

Our indoor café is reserved for play café visitors to help keep the space calm and safe for little ones.

However, you’re always welcome to pop in for a takeaway coffee or treat during our opening hours — we’d love to see you!

Yes — we’re planning to offer dedicated sessions with a quieter atmosphere, fewer people, and a slower pace to help children with additional needs feel comfortable and supported. These will be clearly marked on our booking calendar once available. If you have any questions or specific requirements, please feel free to reach out.

Yes! There are several car parks just a short walk away. The closest are St Mary’s Way Car Park and Premier Park (both less than 2 minutes away). Wilton Road Car Park is around a 5-minute walk.

Need help finding a space? Feel free to message us on Instagram — we’re happy to help.

Yes — we love community-led ideas! Whether it’s a baby class, workshop, or something totally unique, get in touch to tell us more. We’d be happy to explore how we can support and host your event in our space.